Help Center

We're here to help

Have a question or need assistance? Check the guides below or reach out directly.

Direct Email

Contact the Developer

We welcome your questions, feedback, and suggestions for improving Masarif.

We usually respond within 24 to 48 business hours

Send an Emailm.eledrisse@gmail.com

What to include when contacting us

To help us understand and resolve your issue quickly, please provide:

  • Your device model and operating system version (e.g. iPhone 15 on iOS 18, or Pixel 8 on Android 14).
  • Masarif app version (found at the bottom of the Settings screen in the app).
  • A clear summary of the question or the exact steps to reproduce the issue.
  • A screenshot if the issue relates to a visual or layout glitch.

Security notice: Please NEVER send sensitive financial details, bank balances, or account passwords in email.

Support Frequently Asked Questions

How do I back up my data?
Open Masarif, navigate to Settings > Backup & Export. Choose "Export Backup File" or "Export CSV", and save the file to your desired location (such as local device storage, Files app, or sharing to your own email).
How do I restore my data from a backup?
Go to Settings > Backup & Export > "Restore from Backup", and select the backup file you previously saved. Your records, wallets, and budgets will be restored immediately.
How do I turn off notifications?
You can disable notifications at any time via the toggle in Masarif Settings or through your phone system settings. Turning notifications off inside the app automatically unregisters your device install ID from the push service.
How do I turn off cloud sync?
Navigate to Settings > Cloud Sync and turn the toggle off. This immediately halts sync operations. Existing local records remain intact, and you can delete cloud copies directly from your iCloud or Google Drive settings.
How do I delete all my data?
Because your data is stored locally on your device, simply uninstalling the Masarif app from your phone permanently deletes all local records. If you enabled cloud sync, you can remove the app folder in your iCloud or Google Drive storage.